Privacy Policy

Last Updated: September 23, 2025

1. Introduction

At Pinco-Play.ca, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal data when you access our website and services. By using our platform, you consent to the practices described below.

The site is operated by Carlitta N.V., incorporated under the laws of Curaçao with company registration number 162777. Our registered office is located at Zuikertuintjeweg Z/N (Zuikertuin Tower), Willemstad, Curaçao. We are fully licensed and regulated by the Curaçao Gaming Control Board under license number OGL/2024/1516/0841.

2. What Data We Collect

We may collect the following categories of information:

Account Information – email, username, encrypted password, preferred currency.
Identity Verification Data – ID documents, proof of address, date of birth (for AML/LOK compliance).
Financial Data – payment method details, transaction history, deposits, and withdrawals.
Technical Data – IP address, device type, browser details, usage logs, cookies.
Support & Communication Data – live chat transcripts, support tickets, emails.
Marketing Preferences – consent records, opt-in/out status.

3. How We Use Data

We process your information for:

Account creation and secure access.
Payment handling (deposits, withdrawals, refunds).
Compliance with AML/CTF, LOK, and taxation laws.
Detecting fraud and ensuring platform security.
Customer support and dispute resolution.
Marketing communications (with consent).
Improving site performance and user experience.

Legal bases: contract performance, legal obligations, legitimate interests, and consent.

4. Data Sharing

We may share data with:

Regulators (Curaçao Gaming Control Board, FIU, tax authorities).
Payment providers & financial institutions.
Identity verification services.
IT & hosting partners to run our website securely.
Customer support solutions.

We never sell personal data to third parties.

5. Data Retention

We retain personal data only for as long as necessary to:

Deliver services.
Meet legal/regulatory requirements.
Resolve disputes and enforce contracts.

After this, data is securely deleted or anonymized.

6. Cookies

We use cookies to enhance functionality, analyze traffic, and remember preferences. Essential cookies enable basic operations, while analytics and marketing cookies require consent. You may manage cookies in your browser settings.

7. Age Restrictions

Our services are available only to players aged 18+, or the minimum legal age in their jurisdiction. Accounts belonging to minors will be closed, winnings voided, and deposits refunded.

8. Your Rights

You may:

Request access to your data.
Correct inaccurate details.
Request deletion under certain conditions.
Restrict or object to specific processing.
Withdraw consent at any time.
Request a copy of your data in portable format.

9. International Data Transfers

Your data may be transferred outside your home country, including Curaçao. Where necessary, safeguards such as Standard Contractual Clauses (SCCs) are applied to protect your information.

10. Policy Changes

We may update this Privacy Policy periodically. Updates will be published here, with the “Last Updated” date adjusted accordingly. Continued use of our services indicates acceptance of the changes.

11. Contact

For privacy-related inquiries, reach us at:

📧 [email protected] 📍 Carlitta N.V., Zuikertuintjeweg Z/N (Zuikertuin Tower), Willemstad, Curaçao